![]() ![]() Ability to function as an ACD for inbound and fronter/closer verification calls.Ability to take inbound calls gathering CallerID.Ability to set outbound CallerID per campaign or per list.Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available.Ability to park the customer with custom music per campaign.Ability to broadcast dial to customers with a pre-recorded message.Ability to autodial campaigns to start with a simple IVR then direct to agent.Ability to open a custom web page with user data from the call, per campaign.Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server.Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server.Ability to dial predictively in a campaign with an adaptive dialing algorithm.Ability to set a campaign to auto-dial and send live calls to available agents.Ability to display a script for the agent to read with fields like name, address, etc.Ability for an agent to call clients in succession from a database through a web-client.Open-Source AGPLv2 licensed, with no software licensing cost.Ability to use standard Telco lines and VOIP trunks.Web-configurable IVRs and Voicemail boxes.Scheduled Callbacks: Agent-Only and Anyone.Three-Way calling within the agent application.Ability to have agents operate remotely. ![]()
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